Return & Drop-off Procedures

We want to ensure your Pocket WiFi rental experience is smooth. Follow these steps for returning your device.

Return Location

Devices must be returned to our main office:

Backpackwifi Rental Services

Available Monday – Saturday: 9:00 AM – 6:00 PM

Sunday: 10:00 AM – 5:00 PM

Return Inspection Checklist

Before accepting your return, our team will conduct a thorough inspection:

  1. Physical Condition
    1. – Check for cracks, dents, or cosmetic damage
      1. – Verify screen condition
        1. – Inspect charging port and battery
          1. – Assess overall wear and tear
        2. 2. Functionality Test
          1. – Power on/off test
            1. – WiFi connection verification
              1. – Signal strength check
                1. – Battery charge test
              2. 3. Accessories Verification
                1. – Charger present and functional
                  1. – USB cable intact
                    1. – Carrying pouch included
                      1. – All original components returned
                    2. 4. Cleanliness Assessment
                      1. – Device free from major dirt/debris
                        1. – No liquid damage
                          1. – Screen is clean
                        2. Secondary Return Option: Express Mail Return
                        3. If you cannot visit our office, express mail returns are available:
                      2. – Prepaid return label will be provided
                      3. – Ship within 24 hours of rental end date
                      4. – Must arrive within 3 business days
                      5. – Insurance included
                      6. – Device confirmation required upon receipt
                    3. Damage Assessment & Fees
                  2. Minor Issues (No Charge):
                  3. – Light scratches or scuffs
                  4. – Minor dust or fingerprints
                  5. – Minimal battery degradation
                2. Moderate Damage (€25-50 Fee):
                3. – Cracked screen
                4. – Damaged charging port
                5. – Non-functional battery
                6. – Missing accessories
              3. Severe Damage (€50-150 Fee):
              4. – Water damage or corrosion
              5. – Multiple component failures
              6. – Lost device components
              7. – Device not returned
            2. Refund Timeline
          2. Returns are processed as follows:
          3. – Same-day return: Refund processed within 2 hours
          4. – Mail return: Refund processed within 5 business days of receipt
          5. – Security deposit returned minus any damage fees
        3. Contact Our Support Team
      2. Have questions about your return? Contact us:
      3. Email: support@backpackwifi.pt
      4. Phone: +351 XXX XXX XXX
      5. WhatsApp: Available Monday-Saturday
    2. We appreciate your business and look forward to serving you again!