Q: How do I book a Pocket WiFi device?
A: Visit our booking widget on the homepage, select your dates, choose your rental duration, and complete the payment. You’ll receive a confirmation email with pickup details.
Q: What are your rental prices?
A: Our pricing is: 3 days €6.00/day, 4-8 days €5.10/day, 9-14 days €4.20/day, 15+ days €3.00/day.
Q: Is there a security deposit required?
A: Yes, a €50 refundable deposit is required for all rentals.
Q: How long does it take to ship?
A: Express mail returns take 3-5 business days. In-person returns are processed within 2 hours.
Q: Can I extend my rental?
A: Yes, extensions are available. Contact our support team for details.
Q: What if the device doesn’t work?
A: We provide 24/7 technical support. Replacement devices are available.
Q: What damage charges apply?
A: Minor: €0, Moderate: €25-50, Severe: €50-150.
Q: Do you offer WiFi in Portugal only?
A: Yes, our service operates within Portugal.
Q: How do I cancel my booking?
A: Cancellations 48+ hours before rental = full refund. 24-48 hours = 50% refund. Less than 24 hours = no refund.
Q: What payment methods do you accept?
A: We accept all major credit cards and online payment methods.
Q: Is my personal data secure?
A: Yes, we comply with GDPR/RGPD requirements.