These terms and conditions govern your rental of Pocket WiFi devices from Backpackwifi.

  1. Rental Period & Pricing
  2. – Rental periods start at the time of device pickup
  3. – Pricing is based on rental duration: 3 days €6.00/day, 4-8 days €5.10/day, 9-14 days €4.20/day, 15+ days €3.00/day
  4. – Additional days charged at the applicable rate

2. Security Deposit

  • A refundable security deposit of €50 is required for all rentals
  • – Deposit is returned within 5 business days after return and inspection
  • – Deposit may be forfeited if device is damaged or not returned

3. Device Condition & Care

  • Device must be used in accordance with normal and prudent use standards
  • – Renter is responsible for device safekeeping
  • – Do not expose device to water, extreme temperatures, or physical damage
  • – Standard wear and tear is acceptable

4. Damage & Liability

  • Renter is liable for damage beyond normal wear and tear
  • – Minor damage: €0 (covered by damage waiver)
  • – Moderate damage: €25-50
  • – Severe damage/loss: €50-150
  • – Renter assumes all risk once device is picked up

5. Technical Support

  • Basic technical support included during rental period
  • – Emergency support available 24/7 for critical issues
  • – Renter responsible for proper device setup and operation

6. Return Requirements

  • Device must be returned by agreed date and time
  • – Late returns charged at full daily rate
  • – All accessories must be returned with device
  • – Device must be powered off before return

7. Cancellations & Refunds

  • Cancellations made 48+ hours before rental: Full refund
  • – Cancellations 24-48 hours before rental: 50% refund
  • – Cancellations less than 24 hours: No refund
  • – Security deposit always refundable if device returned undamaged

8. Privacy & Data

  • Backpackwifi respects your privacy
  • – Device usage logs may be monitored for security purposes
  • – No personal data stored on device

9. Liability Limitation

  • Backpackwifi not liable for data loss or service interruptions
  • – Maximum liability limited to rental cost
  • – Renter assumes responsibility for internet usage

10. Dispute Resolution

  • All disputes governed by Portuguese law
  • – Must contact customer service within 30 days of rental
  • – Good faith negotiation required before legal action

By renting a Pocket WiFi device, you acknowledge receipt and acceptance of these terms.